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What is Dial-A-Doctor?2020-08-18T12:24:59+00:00

Dial-A-Doctor is a fully accredited bulk-billed home visit doctor service operating in the after-hours period. Our fully qualified doctors can provide a range of services, however, please note that we are not an emergency service. If you are experiencing emergency symptoms, please call 000 immediately.

Who will come to my home?2020-08-18T12:21:06+00:00

One of our fully qualified and experienced doctors and their doctor’s assistance will visit your home for your consultation. The doctor’s assistant is present for non-clinical reasons and acts a driver, chaperone and administrative assistant. If you would prefer to not have the doctor’s assistant present, please let our contact centre team know at the point of booking.

Can I get a medical certificate?2020-08-18T12:21:29+00:00

Yes, our doctors can provide you with a medical certificate at their discretion. However, our doctors will usually only be able to write a medical certificate for 1-2 days. If you require longer, you will need to see your regular GP.

What if I can’t get to a pharmacy?2020-08-18T12:23:50+00:00

Our doctors carry many common medications and may be able to issue you a starter pack whilst you wait for your script to be filled. Alternatively, please visit our late night pharmacies page to see your nearest pharmacy

Is Dial-A-Doctor a Bulk Billed Service?2020-08-18T12:20:07+00:00

Yes, our service is bulk billed for Medicare and the Department of Veteran Affairs cardholders. We also accept Overseas Student Health Cover for Allianz, Medibank, AHM, Bupa and NIB.

When can I book a doctor to visit my home?2019-12-08T12:09:20+00:00

Call Centre Hours
Weeknights:6pm – 8am
Saturdays: 12pm – Midnight
Sundays and Public Holidays: 24 Hours

Doctor Visiting Hours
Weeknights:  6pm – 8am
Saturdays: 12pm – Midnight
Sundays and Public Holidays: 24 Hours

How long does it take for a doctor to visit me?2019-12-08T12:10:26+00:00

We aim to see all patients within 3 hours; however, this time can vary depending on how busy we are that night. Our dedicated team will keep you informed of their potential arrival time should they experience delays.

What if I don’t have a Medicare card ?2019-11-10T11:15:19+00:00

If you do not have Medicare but you are eligible for it, please call us as we may be able to locate your Medicare card number. If you are not entitled to Medicare, you can book with us for a consultation fee of $150.00. We accept payment from all major credit and debit cards, alternatively, we can accept cash payment.

Can I book a doctor for tomorrow or next week ?2019-11-10T11:15:52+00:00

The provision of after-hours service is governed by Medicare regulations, which do not allow us to take the bookings beyond today. If you would like to book a call for the future, you will need to ring on that day.

Can I get a script?2020-08-18T12:23:07+00:00

Yes, our doctors can provide you with a script for urgent medications. Any scripts will be provided at the doctor’s discretion.

What if I can’t get to a chemist/pharmacy ?2019-10-01T06:17:05+00:00

Our doctors carry some commonly used medications and dressings with them that they may dispense if you require medication for the evening and following morning.

Can I get a referral for blood tests or xrays ?2020-01-06T05:25:45+00:00

It is our policy not to provide referrals for pathology or radiology, as these medical problems require ongoing medical management. Our doctors will strongly encourage you to consult your regular GP or in the case of an emergency to attend your closest emergency department. Should our doctor determine there is an urgent clinical reason to provide the referral this will be at their discretion.

How do I get my results ?2020-01-06T05:26:37+00:00

Once the results are received, they are passed to the attending doctor for review. Should follow up be required, our attending doctor will call you to advise you to follow up with your regular GP. You will not be contacted for normal results, however, a copy will be forwarded to your regular GP.

How do you communicate with non English speakers or hearing impaired ?2019-11-10T11:18:01+00:00

Alternative modes of communication and bookings include;
– National Relay Service (NRS) for hearing impaired
– Translation and Interpreter Service (TIS)

What is Dial-A-Doctor’s Communication Policy ?2020-03-18T05:51:44+00:00

Our patients may leave messages for our doctors via telephone or email, however, please note that as we are an out of hours only service, you are strongly encouraged to contact your regular GP within their practice hours for follow up.  Your clinical note is sent to your nominated Practice the same day as your consultation with us so your GP will have access to this.

Should you still wish to speak with our doctor, a member of our Management Team will respond to your message by the next business day to advise.

We will not contact you with normal pathology or radiology results, should a result require to follow up you will be contacted by our attending doctor or medical director to discuss and follow up would be via your regular GP.  We would not provide this type of information electronically.

You would only be contacted via SMS to advise the estimated time of arrival on a booked consultation.

To learn more, visit our Communication Policy.