FAQS2019-11-23T11:29:05+00:00
What is Dial-A-Doctor?2019-12-08T12:08:29+00:00

Our fully qualified doctors can provide a full range of services, however, please note that we are not an emergency service. If you have an emergency you will need to call 000.

Is Dial-A-Doctor a Bulk Billed Service?2019-12-04T17:23:40+00:00

Yes, our service is bulk billed for Medicare and the Department of Veteran Affairs cardholders. We also accept Overseas Student Health Cover for Allianz, Medibank and AHM.

When can I book a doctor to visit my home?2019-12-08T12:09:20+00:00

Call Centre Hours
Weeknights:6pm – 8am
Saturdays: 12pm – Midnight
Sundays and Public Holidays: 24 Hours

Doctor Visiting Hours
Weeknights:  6pm – 8am
Saturdays: 12pm – Midnight
Sundays and Public Holidays: 24 Hours

How long does it take for a doctor to visit me?2019-12-08T12:10:26+00:00

We aim to see all patients within 3 hours; however, this time can vary depending on how busy we are that night. Our dedicated team will keep you informed of their potential arrival time should they experience delays.

What if I don’t have a Medicare card ?2019-11-10T11:15:19+00:00

If you do not have Medicare but you are eligible for it, please call us as we may be able to locate your Medicare card number. If you are not entitled to Medicare, you can book with us for a consultation fee of $150.00. We accept payment from all major credit and debit cards, alternatively, we can accept cash payment.

Can I book a doctor for tomorrow or next week ?2019-11-10T11:15:52+00:00

The provision of after-hours service is governed by Medicare regulations, which do not allow us to take the bookings beyond today. If you would like to book a call for the future, you will need to ring on that day.

Can I get a script? What if I can’t get to a pharmacy?2019-11-10T11:16:48+00:00

Yes, our Doctors can supply you with the prescription if necessary and do carry commonly used medication which can be offered until you can attend a pharmacy.

What if I can’t get to a chemist/pharmacy ?2019-10-01T06:17:05+00:00

Our doctors carry some commonly used medications and dressings with them that they may dispense if you require medication for the evening and following morning.

Can I get a referral for blood tests or xrays ?2020-01-06T05:25:45+00:00

It is our policy not to provide referrals for pathology or radiology, as these medical problems require ongoing medical management. Our doctors will strongly encourage you to consult your regular GP or in the case of an emergency to attend your closest emergency department. Should our doctor determine there is an urgent clinical reason to provide the referral this will be at their discretion.

How do I get my results ?2020-01-06T05:26:37+00:00

Once the results are received, they are passed to the attending doctor for review. Should follow up be required, our attending doctor will call you to advise you to follow up with your regular GP. You will not be contacted for normal results, however, a copy will be forwarded to your regular GP.

How do you communicate with non English speakers or hearing impaired ?2019-11-10T11:18:01+00:00

Alternative modes of communication and bookings include;
– National Relay Service (NRS) for hearing impaired
– Translation and Interpreter Service (TIS)

What is Dial-A-Doctor’s Communication Policy ?2019-11-23T11:30:04+00:00

We would only contact you via SMS to advise the estimated time of arrival on a booked consultation and patients are encouraged to contact our team of dedicated call handlers on 1300 030 030 in order to discuss a booking. If you do need to speak with our doctor, then please call the number above and a member of staff will arrange a suitable method of communication.